The operational core: quote → dispatch → book → follow-up → reviews, Claude-powered end to end.
Five Claude skills that turn a phone-and-whiteboard moving operation into an AI-native one: quote estimation from inventory lists, OR-Tools-backed dispatch optimization, calendar-aware booking creation, seven-touch customer follow-up, and the reputation engine that turns post-move messages into 5-star pipelines + catches 1-star reviews before they post. This is the operational loop — sales → dispatch → follow-up → reviews — that most moving companies run manually today.
Coming soon — content is being finalized. Email josh@thetalkinghedge.com to be notified when this pack ships.
Availability & Booking Creator (Calendar + CRM)
Claude skill that checks the dispatch calendar for available move windows, creates the customer record, generates the quote, writes the deposit invoice, and books the calendar hold — all via MCP calls to the CRM, calendar, and payment system. Closes the "got quote, didn't book" gap most moving companies never fix.
Customer Follow-Up Sequence (Pre-Move to Post-Move)
Seven-touch Claude-powered follow-up: quote sent → reminder at T-72h → T-24h packing checklist → day-of crew intro + ETA → move-complete thank-you + review request → damage claim instructions if any → post-move upsell (storage, future moves). Every touch personalizes to the move details via MCP pulls from the job record.
Dispatch Optimizer (OR-Tools-Backed)
Claude Code workflow that ingests daily job list + crew availability + truck capacity + geography, calls Google OR-Tools via MCP to solve the vehicle routing problem with time windows, and returns an optimized crew/truck daily plan minimizing fuel, idle time, and overtime. Replaces the whiteboard + paper-schedule dispatch process that dominates the industry.
Move Quote Estimator Prompt
Claude prompt that takes inventory list + distance + stairs/elevators + packing requirements and returns crew size, truck count, estimated hours, and a defensible price range. Replaces the manual phone-quote bottleneck that kills 30-40% of inbound moving-company leads.
Reputation Engine (Reviews + Complaint Recovery)
Claude workflow that watches completed jobs, times + personalizes review requests per platform (Google Business, Yelp, BBB, Moving.com), detects angry customers from survey sentiment BEFORE they post publicly, auto-escalates to owner, and drafts the owner's recovery outreach. Turns the post-move review pipeline from leaking 60% of 5-stars to capturing 80%, while intercepting 1-star reviews at the source.