Customer Follow-Up Sequence (Pre-Move to Post-Move)

Seven-touch Claude-powered follow-up: quote sent → reminder at T-72h → T-24h packing checklist → day-of crew intro + ETA → move-complete thank-you + review request → damage claim instructions if any → post-move upsell (storage, future moves). Every touch personalizes to the move details via MCP pulls from the job record.

Discovered on Internal via @thetalkinghedge