Reputation Engine (Reviews + Complaint Recovery)

Claude workflow that watches completed jobs, times + personalizes review requests per platform (Google Business, Yelp, BBB, Moving.com), detects angry customers from survey sentiment BEFORE they post publicly, auto-escalates to owner, and drafts the owner's recovery outreach. Turns the post-move review pipeline from leaking 60% of 5-stars to capturing 80%, while intercepting 1-star reviews at the source.

Discovered on Internal via @thetalkinghedge