Three GM skills: hotel pricing + menu engineering + guest messaging.
Three Claude skills for hotel GMs and restaurant operators: hotel revenue management pricing reviewer (RevPAR-focused), restaurant menu engineering analyzer (Star/Plowhorse/Puzzle/Dog classification with action recs), and guest message drafter (multi-channel personalized touchpoints). Companion to the HospitalityOps AI flagship.
Coming soon — content is being finalized. Email josh@thetalkinghedge.com to be notified when this pack ships.
Guest Message Drafter (Multi-Channel Hospitality)
Writes guest-facing messages across channels (SMS, email, in-stay app, review-platform DM) for every touchpoint: pre-arrival, check-in, mid-stay upsell, check-out, post-stay review request, complaint recovery. Personalizes per guest preference/history. Compliant with TCPA/GDPR. Replaces the generic "Welcome to XYZ Hotel!" template that every guest already ignores.
Hotel Revenue Management Pricing Reviewer (RevPAR)
Claude reviews daily pricing decisions: reads occupancy forecast, competitor rates (OTA scraping), events calendar, demand drivers, and suggests per-room-category rate adjustments optimizing RevPAR (not just occupancy). Flags over-discount patterns, surfaces upsell opportunities on slow days. Works alongside Duetto/IDeaS or replaces the spreadsheet-based decision-making in smaller properties.
Restaurant Menu Engineering Analyzer
Claude runs menu-engineering matrix on POS data: classifies each item as Star (high-margin + high-popularity), Plowhorse (low-margin + high-popularity), Puzzle (high-margin + low-popularity), or Dog (low-margin + low-popularity). Recommends specific actions per item — promote, re-engineer cost, reposition on menu, retire. Surfaces the hidden margin-eating items most GMs never catch.