Guest Message Drafter (Multi-Channel Hospitality)

Writes guest-facing messages across channels (SMS, email, in-stay app, review-platform DM) for every touchpoint: pre-arrival, check-in, mid-stay upsell, check-out, post-stay review request, complaint recovery. Personalizes per guest preference/history. Compliant with TCPA/GDPR. Replaces the generic "Welcome to XYZ Hotel!" template that every guest already ignores.

Discovered on Internal via @thetalkinghedge