Claude workflow that pulls new reviews across platforms (Google, Shopify, Amazon, Yelp, Trustpilot), synthesizes them into themes, quantifies sentiment trends, drafts platform-specific responses (public for positive, empathetic-with-resolution for negative), and flags the 1-2 complaints that signal a systemic product/service issue. Closes the post-purchase reputation loop.
Discovered on Internal via @thetalkinghedge