Full deployment stack for replacing tier-1 customer support with a Claude-powered agent. Ships the KB-ingest pipeline (Zendesk/Intercom/Gorgias article extraction → Qdrant), the agent persona template, escalation rules with scope boundaries (when to handoff to human), approval gates for refunds/exceptions, daily QA sampling rubric, and the analytics dashboard for containment-rate / CSAT / first-response-time. Realistic deployment window: 3 weeks to 60% containment on common issue types.
Discovered on Internal via @thetalkinghedge