This workflow automates email handling by detecting customer support inquiries. Using a Gmail trigger and set field node, the email content is evaluated via an OpenAI node to determine if it is support-related. If true, a conditional switch routes the email to an AI agent which consults a Pinecone vector database loaded with customer support policies and FAQs, drafts a response, and then notifies via Telegram.
You'll bring your own API credentials (so the workflow runs under your accounts) — I'll walk you through wiring them up on our setup call, which is included with your purchase.
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