CX AI — Customer Service / Call Center Automation OS Blueprint

Cross-industry AI operating system blueprint for customer-service ops. Architecture: helpdesk (Zendesk/Intercom/Gorgias) + voice platform (Twilio/Dialpad) + knowledge base in Qdrant + Claude MCP + n8n triggers. 9 MCP tool schemas: inbound ticket triager, first-reply drafter, voice-agent handoff scorer, KB article auto-generator, refund/exception approver with rules gate, SLA breach escalator, customer-health scorer, churn-risk flagger, QA call reviewer. Biggest ROI lever in the entire AI stack — every hour of tier-1 CSR time automated at 90% quality.

Discovered on Internal via @thetalkinghedge